Refund and Return Policy

GRAPHY TEE Refund & Return Policy

At GRAPHY TEE, we are committed to providing high-quality products and excellent customer service. We understand that sometimes things don’t go as expected, so we’ve outlined our refund and return policy to ensure a smooth and straightforward experience for our customers.

1. Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging with all tags attached.
  • Proof of purchase (receipt or order confirmation) is required.

Non-returnable items:

  • Customized or personalized items (e.g., shirts with custom prints).
  • Gift cards.
  • Sale or clearance items.

2. Refunds

Once your return is received and inspected, we will notify you by email. If your return is approved, a refund will be processed to the original payment method. Please note, it may take up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Refunds may not be granted for:

  • Items that do not meet our return criteria (e.g., worn or damaged).
  • Returns received after the 30-day return window.

3. Exchanges

If you need a different size or style, we recommend processing a return and placing a new order. Exchanges are not processed automatically.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will offer a full refund, replacement, or store credit, depending on your preference and product availability.

To report a damaged or defective item, please email us at graphyteebd@gmail.com with your order number and clear photos of the issue.

5. Shipping Costs

  • Return shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged product, or an error on our part.
  • Original shipping fees: Shipping costs are non-refundable, except in cases of damaged or incorrect items.

6. How to Return an Item

To return an item, please follow these steps:

  1. Email our customer support team at graphyteebd@gmail.com to initiate the return process.
  2. Include your order number, the reason for return, and any relevant photos (if applicable).
  3. You will receive instructions on how to return the item to us.
  4. Once the returned item is received, we will process your refund or replacement within 3-5 business days.

7. International Returns

For international orders, please note that return shipping costs are the responsibility of the customer, and we do not cover customs or import fees.

Contact Us:

If you have any questions or need assistance with a return, exchange, or refund, please don’t hesitate to reach out to us:

Email: graphyteebd@gmail.com
Phone: +8801841832339
Website: www.graphyteebd.com

Thank you for shopping with GRAPHY TEE!

This policy ensures that our customers have a clear understanding of their rights and how to handle returns, refunds, and exchanges. Let me know if you need any adjustments!